New Mobility Solutions

Reviews about New Mobility Solutions

• Felicia Hull

  Jul, 22 2018
  ★ ☆ ☆ ☆ ☆
  They sold me a vehicle in which before even receiving vehicle my boyfriend asked them if he could see the technicians 'used car inspection sheet' that was done before car was put up for sale. They ended up doing an inspection report the day asked. After requesting that he was told by them directly over the phone an 'oil change had been done'.
  
  Had my first car service at a Honda dealership today since the purchase. The technician brought us back after a short time and showed us that the drain plug was over tightened and had silicone around it to keep it from leaking. Costing $550.00 to have oil pan replaced.
  
  The serpentine belt broke within the first couple weeks of the delivery of the van. New mobility took the van back replacing the serpentine belt but neglected timing belt. Apparently, that is needed to be inspected and changed at the time of break. Due to the neglect of that we have to pay another $1000 out of pocket for a new belt to insure that it doesn't break and cause catastrophic failure to the engine.
  Car had no power steering before purchase was not inspected or known when car was delivered by New Mobility costing another $330.00 to replace pump and reservoir.
  
  Had several issues initially mechanically with the ramp and automatic door when delivered and taken possession of. Having to send it back upon delivery several times ,including not functioning properly during initial demonstration, being redelivered with a dead battery and had to go back to be replaced, and relays failing upon delivery and them having to replace mechanical inner workings of the ramp.
  
  Had issues with window fuses blowing when multiple windows were rolled down and was told by New Mobility General manger "that you could not roll down multiple windows at the same time" (even though Honda spent $300 million to test variable cam timing and that they wouldn't overlook rolling down windows.)
  Overall experience is that they took advantage of a girl in a wheel chair. The very people they are supposed to be out helping.
  
  They received a $21,000 dollar check from my insurance company and got another almost $9,000 from me.
  
  Looked them in the eyes multiple times initially and told Frank that "I needed something reliable that would at least last 7 years (because my insurance was locking me into a 7 modification contract) and that I was trusting them. Was let down deeply.

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